Terms & Conditions
These Terms & Conditions govern your access to the CAELIX website and your purchase and use of products and services available through our store.
Last updated: July 2026
1. Acceptance of Terms
By accessing this website, creating an account or placing an order, you agree to these Terms & Conditions and to the policies referenced on this website. If you do not agree, you should not use the website or complete a purchase.
2. About CAELIX
CAELIX is an online technology retailer offering curated products for work, travel and everyday life. Product availability, specifications, fulfillment location and supplier information may vary by item.
3. Eligibility and Account Information
You must provide accurate, current and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.
4. Product Information
We make reasonable efforts to present product descriptions, images, specifications, compatibility information and colors accurately. However, screen settings, supplier updates and manufacturing changes may cause minor differences between the website presentation and the product received.
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Important:
Product images may include accessories or contextual items that are not included unless expressly stated in the product description.
5. Prices and Availability
Prices are displayed in U.S. dollars unless otherwise stated. Prices, availability, product details and promotions may change without prior notice before an order is completed.
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Adding a product to your cart does not reserve inventory. An order may be cancelled and refunded if an item becomes unavailable, cannot be fulfilled or was listed with a material pricing or technical error.
6. Orders and Acceptance
An order confirmation acknowledges that we received your order. It does not guarantee final acceptance or fulfillment.
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CAELIX may review, decline or cancel an order when necessary, including in cases involving suspected fraud, payment authorization issues, inventory unavailability, incorrect pricing or fulfillment restrictions.
7. Payments
Available payment methods are displayed during checkout and may vary according to location, device and payment provider availability.
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By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charges, including product price, shipping and taxes shown before purchase.
8. Shipping and Delivery
Processing and delivery estimates vary according to the product, destination, supplier and warehouse location. The applicable estimate will be displayed on the product page or during checkout whenever available.
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Items from the same order may be fulfilled by different suppliers and may arrive in separate packages.
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Important:
If we cannot ship an order within the stated timeframe, we may contact you with an updated estimate and provide the option to accept the delay or cancel the affected order for a refund.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact CAELIX immediately if you notice an error.
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Changes cannot be guaranteed after an order enters processing. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted.
10. Cancellations
Cancellation requests must be submitted as soon as possible after an order is placed. Because orders may enter processing or fulfillment quickly, cancellations cannot be guaranteed once processing has begun.
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If a cancellation request is approved before the order ships, CAELIX will issue a refund to the original payment method. If the order has already shipped, the request will be handled under our Return & Refund Policy.
11. Returns and Refunds
Returns, refund requests, damaged items and incorrect products are governed by our Return & Refund Policy, which forms part of these Terms & Conditions. Return requests must be submitted within 30 calendar days of confirmed delivery and are subject to the eligibility and return-shipping rules stated in that policy.
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Customers must contact CAELIX before sending an item to any address. Depending on the product, supplier and reason for the request, a physical return may not be required.
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Do not return products without written instructions from CAELIX.
12. Damaged, Defective or Incorrect Items
Report damaged, defective or incorrect items as soon as possible. Include your order number and clear photos or video of the item, packaging and shipping label.
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Keep the product and all original packaging until the request has been reviewed and instructions have been provided.
13. Warranties
Warranty coverage varies by product and supplier. A product should not be considered covered by a warranty unless the applicable terms are explicitly stated on its product page.
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Except for warranties expressly provided in writing, products and website services are offered to the extent permitted by applicable law without additional representations or warranties.
14. Acceptable Use
We may restrict or terminate access when we reasonably believe that the website, checkout or customer-support systems are being misused.
15. Intellectual Property
The CAELIX name, logo, visual identity, website design, original copy, graphics and other original brand materials are owned by or licensed to CAELIX and may not be copied, reproduced or commercially exploited without prior authorization.
16. Third-Party Services
The website may rely on third-party services for payments, fulfillment, shipping, analytics, authentication and other operational functions. Those services may be governed by their own terms and privacy practices.
17. Reviews and User Content
When you submit a review, image, comment or other content, you confirm that it is accurate, lawful and based on your genuine experience.
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CAELIX may moderate or remove content that is fraudulent, abusive, misleading, unlawful or unrelated to the product or service.
18. Limitation of Liability
To the maximum extent permitted by applicable law, CAELIX will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.
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Nothing in these Terms excludes rights or liabilities that cannot legally be excluded or limited.
19. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, violation of these Terms or infringement of another party’s rights.
20. Governing Law and Disputes
These Terms will be governed by the laws applicable to the business entity operating CAELIX, without limiting any mandatory consumer rights that apply to the customer.
21. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business, website, products or legal obligations. The revised version will be published on this page with an updated effective date.
22. Contact
Questions regarding these Terms & Conditions may be submitted through the contact or support form available on our website.