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CAELIX Help Center
Frequently asked questions
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Product pages include available details about features, use cases, compatibility, specifications, included items and shipping information. Review the product description carefully before placing your order.
Contact our support team as soon as possible. Include your order number, a description of the issue and clear photos or video of the product, packaging and shipping label. Keep the item and all original packaging until your case has been reviewed.
Warranty coverage varies by product and supplier. When a warranty applies, the available terms will be displayed on the product page. A product should not be considered covered unless warranty information is explicitly stated.
Use the contact or support form available on our website. Include your order number and the email address used at checkout whenever your question relates to an existing purchase.